DELIVERY & RETURNS
This page tells you information about our delivery and return policies.
We aim to post items within 3-5 working days of payment. All items are sent via Royal Mail, Special Delivery within the UK, and signed for to EU/ROW, and tracking is provided.
Costs for shipping are listed below;
- UK: £11.00
- EU: £16.00
- ROW: £22.00
Outside of the EU VAT is exempt, however bear in mind you may incur a customs fee. Please note it is illegal for us to undervalue goods or mark them as gifts.
2. CANCELLATION POLICY
Please contact us at firstname.lastname@example.org as soon as possible if you would like to cancel, as once the item has been sent it must be returned before we can process a refund. Excluding weekends and bank holidays, we will endeavour to process cancellations within 48 hours.
3. COSMETIC FLAWS POLICY
Return shipping is covered only if the item has a serious manufacturers defect. Weavers knots, broken threads and other flaws are not considered valid reasons for a return postage refund.
If your item has a pull/broken thread, there are some website/YouTube links that can walk you through fixing or you can simply follow the return procedure.
Unfortunately, we are unable to accept refunds for items that have been purchased on the second-hand market, as we have no control of what happens to our product outside of the 14-day window or past the original invoice/buyer.
We will handle all reported flaws at our discretion as the situation arises.
4. RETURNS POLICY
All custom order and sale items are non-refundable.
If you wish to return your item within 14 days (21 days EU, 28 ROW) of receipt of item, you may do so by emailing us at email@example.com. Refunds will be processed within 30 days, upon receipt of the item at Sling Studio HQ.
The item must be unused and in a saleable condition, in original packaging. We reserve the right to refuse returns if they have been used/worn.
Please note, if you live outside of the UK you are responsible for your return postage fees. If the item has been returned within the UK and the 14-day period, the full costs will be refunded to you in line with the Consumer Act 2013.
We strongly advise that you obtain proof of postage (SPECIAL DELIVERY is advised) as we take no responsibility for items lost in transit.
Any item you wish to return must be sent to:
Sling Studio Ltd
Big Yellow Storage
2 Coombe Road