DELIVERY & RETURNS

This page tells you information about our delivery and return policies.

1. SHIPPING

We aim to post items within 3-5 working days of payment. All items are sent via Royal Mail, Special Delivery within the UK, and signed for to EU/ROW, and tracking is provided.

Costs for shipping are listed below;

  • UK: £11.00
  • EU: £16.00
  • ROW: £22.00
1.1 TAXES

Outside of the EU VAT is exempt, however bear in mind you may incur a customs fee. Please note it is illegal for us to undervalue goods or mark them as gifts.

2. CANCELLATION POLICY

Please contact us at info@slingstudio.com as soon as possible if you would like to cancel, as once the item has been sent it must be returned before we can process a refund. Excluding weekends and bank holidays, we will endeavour to process cancellations within 48 hours.

3. COSMETIC FLAWS POLICY

Return shipping is covered only if the item has a serious manufacturers defect. Weavers knots, broken threads and other flaws are not considered valid reasons for a return postage refund.

If your item has a pull/broken thread, there are some website/YouTube links that can walk you through fixing or you can simply follow the return procedure.

Unfortunately, we are unable to accept refunds for items that have been purchased on the second-hand market, as we have no control of what happens to our product outside of the 14-day window or past the original invoice/buyer.

We will handle all reported flaws at our discretion as the situation arises.

4. RETURNS POLICY

All custom order and sale items are non-refundable.

If you wish to return your item within 14 days (21 days EU, 28 ROW) of receipt of item, you may do so by emailing us at info@slingstudio.com. Refunds will be processed within 30 days, upon receipt of the item at Sling Studio HQ.

The item must be unused and in a saleable condition, in original packaging. We reserve the right to refuse returns if they have been used/worn.

Please note, if you live outside of the UK you are responsible for your return postage fees. If the item has been returned within the UK and the 14-day period, the full costs will be refunded to you in line with the Consumer Act 2013.

We strongly advise that you obtain proof of postage (SPECIAL DELIVERY is advised) as we take no responsibility for items lost in transit.

Any item you wish to return must be sent to:

Sling Studio Ltd
Big Yellow Storage
2 Coombe Road
Brighton
BN2 4EA

JOIN US ON INSTAGRAM

  • New year SAME me. Just a heck load more love. ⠀
Happy new year everyone. Please know there’s no pressure to change, reinvent or perfect yourself. We tend to carry the world round on our shoulders. When really there’s no real rush or deadline to be anywhere or anyone at all. Life will soon reveal a path. Have faith. 🙌🏽⠀
I’ll be using the next few days to reflect on what I am choosing to invite in, and what I am choosing to let go. No deadline. No rush. I have the rest of my life to figure it all out. ⠀
Sending you love and joy for this fresh new year.⠀
💛
  • Hoping you all had a wonderful time over Christmas. How are you preparing for the new year? Nothing about you has to change, you are imperfectly perfect just as you are. But it’s also a really helpful time to reflect and have a clean slate. Name one thing your letting go of in your life and one thing your inviting in. 💛⠀
#happynewyear#2020vision
  • Today’s mantra for morhers:⠀
I choose to be your friend, even on the days that challenge.⠀
I choose to believe in you and your wild ideas.⠀
I choose to make time for you because I know you grow fast. ⠀
I choose to give myself time so I can continue to nurture and support you.⠀
I choose to choose you always. ⠀
✽ ⠀
shop our collection: ⠀⠀
https://buff.ly/2KGtYXY ⠀⠀
#creating_boldly #hugs_for_trees #morningstories #agentlehugforthesoul #slowsummerdays #reclaimingvulnerability #dreaminginpictures #myslowandsimple #keepitwild #selfloveclub #naturalparenting #babieswithstyle #babywearinglove
  • Bracken Kinross is officially live on the website! Whoop whoop! ✨⠀
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We fell in love with this one - we just know you’ll understand why when you have it in your hands - It’s the very best. If you’d like to read about this sling scroll down and find our post from yesterday.⠀ LINK IN OUR BIO TO SHOP THIS BEAUTIFUL WRAP ✨
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P.s. Who loves this Bracken as much as us ? 🍃
  • IT’S HERE! Bracken Kinross.⠀
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Ever since this sling arrived in my arms I have been buzzing to share it with you. When it arrives with you I just know you’ll feel the same. This blend is so incredibly soft to the touch, it feels super snuggly on skin. We sourced the very best cashmere in the world for that reason. For it to be long lasting, strong to carry your baby, and continue to get softer and blossom the more it ages. ⠀
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Our sling is named after the town of Kinross, nestled within the highlands of Scotland. The birthplace of this wrap, it all starts on the banks of Loch Leven at our mill. Once the water is used for the yarn - it is then cleaned and returned to the Loch to make sure the brown trout, pink-footed geese and 35,000 birds can thrive. We love knowing about the history of our yarn and where our slings originate from. We hope you’ll connect with it as much as we have.⠀
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63% Cotton⠀
27% Cashmere⠀
10% Wool⠀
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Small batch available on our website tomorrow!⠀
https://slingstudio.com/shop/baby-wraps/bracken/kinross/
  • Somethings coming tonight, and we wanted to give you a sneak peak. We received the photos back from our photographer and we are IN LOVE. This definitely brightened up our cold frosty Christmas morning. Keep your wits about you - the unveiling's coming tonight! 🍃⠀
📷: @klaudia.czaplinska ✽⠀
Go shop our collection - Links in our bio! <3⠀
#creating_boldly #hugs_for_trees #morningstories #agentlehugforthesoul #slowsummerdays #reclaimingvulnerability #dreaminginpictures #myslowandsimple #keepitwild #selfloveclub #naturalparenting #babieswithstyle #babywearinglove

Sizing Guide

BABY WRAP SIZING

Intended for reference only. Sizing may vary slightly.

SIZE
LENGTH (APPROX)
WIDTH (APPROX)
3 320cm 60-70cm
4 370cm 60-70cm
5 420cm 60-70cm
6 470cm 60-70cm
7 520cm 60-70cm