Please contact us at firstname.lastname@example.org as soon as possible if you would like to cancel, as once the item has been sent it must be returned before we can process a refund. Excluding weekends and bank holidays, we will endeavour to process cancellations within 48 hours.
If you wish to return your item within 14 days (21 days EU, 28 ROW) of receipt of item, you may do so by emailing us at email@example.com. Refunds will be processed within 30 days, upon receipt of the item at Sling Studio HQ. The item must be unused and in a saleable condition, in original packaging. We reserve the right to refuse returns if they have been used/worn.
Return shipping is covered only if the item has a serious manufacturers defect. We strongly advise that you obtain proof of postage (Tracked/insured or special delivery is advised) as we take no responsibility for items lost in transit.
Weavers knots, broken threads and other flaws are not considered valid reasons for a return postage refund - If your item has a pull/broken thread, there are some website/YouTube links that can walk you through fixing or you can simply follow the return procedure.
All custom order, cut-to-order (such as pre-orders) and sale items are non-refundable. Unfortunately, we are also unable to accept refunds for items that have been purchased on the second-hand market, as we have no control of what happens to our product outside of the 14-day window or past the original invoice/buyer.
Any item you wish to return must be sent to:
Sling Studio Ltd
Big Yellow Storage
2 Coombe Road